Frequently Asked Questions

Can I use my own domain name?

Of course. When you site will be ready to go live, you can ask us to do the configuration for you on your providers  website or we gave give you the instructions to make the domain name resolve to our servers.

How long are your contracts?

Our agreements are month-to-month, no long term contract required. In essence, we earn your business each and every single month. We make it simple to start – and to move on – no questions asked.

How long until my website is live?

Our team usually takes 4 to 6 weeks to deliver a small business website design based on the complexity of the features. But if time is of the essence, let the project manager know and he will do everything in his power to make it happen within the due time.

Do you offer Email Accounts?

As with most web design agency, we do not offer email accounts, but you can easily link your domain name to Google Apps and get emails and all the Google related products. We’ve been using it in house for years and we love it. Start a Free Trial with Google Apps here.

How often should I post new content?

I’d say that being interesting, consistent and relevant is more important than how often. Once a day at 10am sharp with a relevant & interesting post is more powerful than every 15 minutes posting junk & boring content. Try once a day or twice a week consistently with interesting content.

What is my return on investment with social media?

Social media is not a sales tool. It’s a communication & social platform to stay in touch with your followers. Share interesting content, your customers will read, share & like. Your social ROI has more to do with your client retention score than anything. Think of it this way: if you are not engaged with your audience but your competition is, they become relevant and you’ll become old news.

How do I maintain my rankings with SEO on Google?

With being consistent and hard work, that’s it. Think about it like going to the gym. How long will it take for your muscle and stamina to drop if you stop going? SEO is the same, you have to keep working at it, because if you don’t, your competition will start eating your lunch

How long until I see results with search engine optimization?

Truth be told, overnight results in SEO take about 2-3 months. There is no magic, no one we can call at Google and ask for favors…even if we beg. It takes works, expertise and discipline. SEO is not quick fix, it’s a long term project that will produce amazing results over time. So expect to see some results within 3-6 months, but you should plan on at least a 12-18 months campaign and beyond.

Do you offer Guarantees with your SEO services?

Yes we do. We guarantee to have your website rank for the keywords or keyphrases you have selected. We don’t take on small business internet marketing clients unless we know we can win for you. We are more interested in producing results than in your money. We’d rather turn someone down than just take your money and fail.

Which Social Media Platform is best for me?

It really depends on your target market and target audience. Facebook works best for B2C & Linkedin for B2B. Many factors with your demographics can alter which one is best for you. Some companies get great results with Twitter or Instagram. The answer is: the one where your clients use the most.

Should I worry about bad comments & reviews?

No, bad comments is part of the deal. You must respond to any negative comment by taking responsability and being gracious. Most people can tell the difference between a legitimate complaint and someone being nasty. Stay engaged.

Katapult MarketingFrequently Asked Questions